Without a doubt, California is one of the very best states to research Long-Term Care options in, including Assisted Living Facilities.
The State of California offers outstanding online data, guides and help for researching facilities, rules and regulations, as well as clear instructions on how to file a complaint against a Licensee/Facility.
How To File a Complaint
Firstly, the State of California provides an outstanding way to look up facilities statewide, in a non-commercial, ad-free environment. You’ll need to visit this page to research facilities. The research page looks like this:
California’s Safest Facilities
On this page, in the sidebar, you’ll see a section that clearly says “How Do I File A Complaint Against a Licensee / Facility?”
To file a complaint you can:
- Contact the Centralized Complaint and Information Bureau at 1-844-538-8766
- Email firstname.lastname@example.org
- Visit the webapage http://www.cdss.ca.gov/inforesources/CCLD-Complaint-Hotline/
This site clearly says you can remain anonymous, which is important for those residents or families who fear retaliation, further abuse or neglect, or eviction from filing their complaint.
The CCLD Complaint Hotline page looks like this:
Learn more about California Assisted Living.