How To File A Complaint Against An Assisted Living Facility in Iowa

SeniorLiving FAQ

[Transcript]

The State of Iowa, and their Health Facilities Division, offers a handful of ways to file a complaint against a HealthCare Facility in Iowa, including Assisted Living Facilities.

Iowa

You may do so anonymously if you wish to protect your privacy and identity.

You’ll need to visit the Health Facilities website, where, in the left-hand column, you’ll see a “Complaints” link, along with a number of other helpful tools, and pages.

https://dia-hfd.iowa.gov/DIA_HFD/Home.do

Going to the complaints section, you will see a description page detailing the types of complaints that can be investigated, as well as privacy information.

You’ll notice that it clearly says “Iowa law does not allow us to disclose the name of the complainant to anyone.”

This guarantees your anonymity.

https://dia-hfd.iowa.gov/DIA_HFD/Process.do;jsessionid=C8C870F904A7EA6D758FFB36D5C7FDAE.worker1

The first way you can submit a complaint is through the Complaint Intake Line at

877-686-0027

You may also Fax your complaint, but I don’t think that many people would use this method any more

You may also submit your complaint by mail.

The address is

Iowa Department of Inspections and Appeals

Health Facilities Division / Complaint Unit

Lucas State Office Building

321 East 12t Street

Des Moines, Iowa, 50319-0083

Lastly, there is an online form – I have provided the link in this video’s description, and on SeniorlivingFAQ

https://dia-hfd.iowa.gov/DIA_HFD/SubmitComplaintStep1.do

Remember, even though you are asked for your name and personal data, this information is to be treated as confidential, keeping your identity anonymous.

State law requires the investigation of any complaint concerning a 135C licensed health care facility be initiated within 20 working days. 

Learn more about Assisted Living in Iowa

2 thoughts on “How To File A Complaint Against An Assisted Living Facility in Iowa

  1. Pingback: Iowa Assisted Living - SeniorLiving FAQ

  2. CJ

    What are the rules on cleanliness in a care facility?
    Accura health in Ogden is so dirty. I was told they are updating everything. However 6mo into my employment i have yet to see anything being done. Please advise

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