The State of Iowa, and their Health Facilities Division, offers a handful of ways to file a complaint against a HealthCare Facility in Iowa, including Assisted Living Facilities.
You may do so anonymously if you wish to protect your privacy and identity.
You’ll need to visit the Health Facilities website, where, in the left-hand column, you’ll see a “Complaints” link, along with a number of other helpful tools, and pages.
Going to the complaints section, you will see a description page detailing the types of complaints that can be investigated, as well as privacy information.
You’ll notice that it clearly says “Iowa law does not allow us to disclose the name of the complainant to anyone.”
This guarantees your anonymity.
The first way you can submit a complaint is through the Complaint Intake Line at
You may also Fax your complaint, but I don’t think that many people would use this method any more
You may also submit your complaint by mail.
The address is
Iowa Department of Inspections and Appeals
Health Facilities Division / Complaint Unit
Lucas State Office Building
321 East 12t Street
Des Moines, Iowa, 50319-0083
Lastly, there is an online form – I have provided the link in this video’s description, and on SeniorlivingFAQ
Remember, even though you are asked for your name and personal data, this information is to be treated as confidential, keeping your identity anonymous.
State law requires the investigation of any complaint concerning a 135C licensed health care facility be initiated within 20 working days.
Learn more about Assisted Living in Iowa