Although this information is not easy to navigate to, and find on Arkansas’ official websites, I have found out how anyone in the general public can file a complaint against an Assisted Living Facility or Nursing Home (or really any other Long-Term Care facility) in Arkansas.
How To File A Complaint
The Arkansas Office of Long-Term Care is the main entity that handles complaints, and the investigation of Long-Term Care Facilities for abuse, neglect, privacy issues, and health and safety incidents. This includes for Assisted Living Facilities.
You can find ever licensed facility in Arkansas here.
You can file a complaint by telephone, fax, e-mail, or letter:
- Phone: 1-800-582-4887
- Fax: 501-682-8540, Attention Complaint Unit
- E-mail: complaints.OLTC@arkansas.gov
- Letter: Complaints Unit, Office of Long Term Care, P.O. Box 8059, Slot S407, Little Rock, AR 72203-8059
Arkansas’s Safest Facilities
Filing A Complaint Against a Non-Long-Term Health Care Facility
If you wish to file a complaint against a facility that is “Non-Long-Term” Care, you can do so through the Arkansas Department of Health. They offer an online complaint form that looks like this:
You can access the form here:
Types of providers that are considered Non-Long-Term Care are: