How To File A Complaint Against A Health Care Facility in Connecticut

By David Besnette

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Especially now, with Covid-19, healthcare facilities have to be on their A-game when it comes to the health, safety and well-being of their residents.   Additionally, having to be hyper-vigilant over keeping residents from getting sick or infected – this extra burden on the attention of staff and residents can make following the “normal procedures” even more difficult. 

Often times, residents of Healthcare Facilities – including Assisted Living, don’t know exactly where to turn to file a complaint if they feel that rules, or standards are being broken or ignored.   

Thankfully, if you are a resident in the State of Connecticut, you can file a complaint against an Assisted Living or Long-Term Care facility online, in a few simple steps.

Step 1

The Connecticut Department of Health website is a great place to learn about Healthcare Regulations for Licensed facilities in Connecticut. 

Within the Department of Health Website, you’ll see a FLIS Complaint Submission link where you can “file a complaint if you are concerned about the health care, treatment, or services that you or another person received or did not receive in the facility.’

The page that it takes you to will look like this:

Step 2

There is an optional site that you can visit that will allow you to file a complaint, and even do so Anonymously.  This is through the State of Connecticut’s elicense website.  The site will look like this:

Connecticut’s Safest Facilities

Note the instructions on submitting anonymously.

Once you select the “File a New Complaint/Claim” link, you’ll be taken to a page where you can fill out the details and nature of your complaint:

Using the “Switch to Lookup” feature, I was able to select Assisted Living, or find other specific business/facility categories

From there you can finish filling out the form. 

Step 3

If the above 2 ways did not resolve your issue, or bring attention to your complaint, there is a 3rd place you can go to file a complaint.  This is through the State’s Nursing Home Information site. 

You’ll see an obvious link for “Reporting a Complaint,” but most importantly, there is a phone number you can call to file your complaint.  

• 1-866-388-1888

A Long-Term Care Ombudsman is another resource available in most areas to help you to navigate health care complaints, abuse, or neglect.  

Learn more about Assisted Living in Connecticut and locate facilities statewide.

 

Connecticut Residents: